We do not accept returns or exchanges unless the software doesn’t work. If you receive faulty software, please contact us at firstname.lastname@example.org with details of the software and the fault Upon receipt of the returned software, we will check it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the fault. If you are entitled to a replacement or refund, we will refund the purchase price, using the original method of payment.
We accept returns. You can return within 30 days of your purchase with a receipt or proof of purchase of our software. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the software purchased, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at email@example.com. A copy of the purchase receipt and a copy of the original Eze Logs invoice may be requested before Eze Logs Customer Service issuing a Return Authorization.