Support
Troubleshooting
Common issues and recovery steps before contacting support.
Sign-in and access
Cannot sign in: confirm email, password reset, and that your invite was accepted. Clear site data for app.ezelogs.com if the SPA fails to hydrate.
Wrong tenant or project: use the organization/project switcher; contact an administrator if you lack membership.
Create project / Maps
If the create-project page fails while typing an address, wait for Maps to load or refresh once; autocomplete is gated until Places is ready.
You can still enter address fields manually if autocomplete is unavailable.
Blank or error shells
If you see “Something went wrong” or an unavailable shell, refresh, retry in a private window, and capture the URL + time for support.
Browser extensions that block scripts can break the application; try a clean profile.
Still stuck?
Email hello@ezelogs.com with tenant name, user email, URL, and a short description. Do not send passwords or API tokens.